Refund policy
We are committed to providing you with quality products and ensuring customer satisfaction. If for any reason you are not satisfied with your purchase, we offer you the option to return it under the following conditions:
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Return period: You have a 14-day period from the receipt of your order to return the product for a refund or exchange.
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Return conditions: Products must be returned in their original condition, unused, undamaged, and in their original packaging. We recommend returning them with proof of purchase and an explanation of the reason for the return.
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Return shipping costs: Return shipping costs are your responsibility, unless the product is defective or incorrectly delivered.
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Refund: The refund will be processed as quickly as possible and no later than 14 days from the receipt of the returned product. The refund will be made via the same payment method used for the initial purchase.
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Exchange: If you wish to exchange a product, we ask that you contact us to inform us of your request and the reason for the exchange. We will process your request as quickly as possible.
MAWAQIT will not be held responsible for damages resulting from improper or abusive use of the product.
If you have any questions regarding our return and refund policy, please do not hesitate to contact us by email at the following address: support@mawaqit.net. We are here to assist you and ensure your satisfaction.